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If you see an issue on your published site, a HAR file helps the Readdy support team understand the browser activity that led to it. Follow these steps in Chrome while you reproduce the issue.
A HAR file records the network requests your browser makes while the issue occurs. Keep Chrome DevTools open until you export the file.

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How to Export a HAR File

1

Open the Published Page

In the editor, click “Share” in the upper-right corner to open your published page in a browser tab.
Share button in the Readdy editor
2

Open Chrome DevTools

Right-click anywhere on the published page, then select “Inspect” to open Chrome DevTools.
Inspect option in the browser context menu
3

Select the Network Tab

Click “Network” in Chrome DevTools.
Network tab in Chrome DevTools
4

Enable Disable Cache

Select “Disable cache” in the Network panel.
Disable cache option in the Network panel
5

Confirm Network Recording Is Active

Make sure the Record button is red. If it is gray, click it to start recording network activity.
Active network recording control in Chrome DevTools
6

Enable Preserve Log

Select “Preserve log” so requests remain available while you reproduce the issue.
Preserve log option in the Network panel
7

Clear Previous Requests

Click “Clear” to remove any requests that were recorded before you started.
Clear button in the Network panel
8

Reproduce the Issue and Export the HAR File

Refresh the page and reproduce the issue. Then click “Export HAR” to download the file and save it to your computer.
Export HAR control in Chrome DevTools
Save dialog for the exported HAR file

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FAQ

This guide uses Chrome DevTools. Use Chrome to make sure the labels and controls match the steps shown here.
Attach the file to your support ticket and include a short description of the issue and the steps you took before it occurred.

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Need Help?

If this guide doesn’t resolve your issue, submit a support ticket. We’re here to help!