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Something’s not working while building your page? No worries — follow this quick guide to help us fix it faster.
For issues unrelated to subscription or other feature-related questions or suggestions, feel free to contact us at [email protected].
Please select the option that applies to your situation and follow the appropriate steps accordingly.

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How to Copy the Request ID

1

Select the Latest Version

Navigate to your project’s version history and locate the most recent version.
2

Copy the Log

Click Copy Log as shown in the screenshot below.
3

Submit to Support

Paste the copied information (Request ID) into the feedback form when contacting support.

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How to Copy the Request ID (For Non-Next.js Projects)

1

Select the Latest Version

Navigate to the most recent version in your project history.
2

Trigger Error Message

Click four times to trigger the error message.
3

Copy the ID

Copy the ID that appears and paste it into the feedback form.

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Alternative Solution: Delete Problematic Version

If you need to continue working while we resolve the issue:
  1. Locate the problematic version: Find it in the right-side chat panel
  2. Delete the error version: Click the delete button for that version
You can only delete the last conversation at a time. Multiple versions need to be deleted one by one. Version deletion cannot be undone. Please confirm the version is truly problematic before deleting.
  1. Automatic rollback: The system will automatically revert to the previous working version
  2. Continue development: Resume editing from the stable version
This allows you to remove the problematic version and continue your work without interruption.

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Need Additional Help?

If you’re still experiencing issues or need further assistance, don’t hesitate to reach out to us at [email protected]. Include your Request ID in your message for faster troubleshooting.