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📋 Overview

AI Receptionist overview
AI Receptionist is an AI-powered assistant for your website. It automatically responds to visitor inquiries, guides users, schedules appointments, and delivers 24/7 support without manual effort. With both chat and voice modes, AI Receptionist makes your website more interactive, enhances the customer experience, and helps boost conversions.

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📌 Why Use AI Receptionist?

AI Receptionist is built to support key customer interactions, even when your team is offline. It’s especially useful for:
  • Answering product or service questions from website visitors
  • Assisting users outside of business hours
  • Helping users schedule appointments or book services directly via chat or voice
By automating these tasks, AI Receptionist helps you:
  • Save effort on handling customer inquiries
  • Increase conversion and booking rates
  • Improve visitor satisfaction and engagement
  • Provide 24/7 real-time assistance
  • Collect valuable data on user intent and behavior
Whether you’re offering services or selling products, AI Receptionist ensures you never miss a lead or a booking.

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💡 Feature Highlights

  • Smart Chat & Voice Assistant – Engage visitors in real-time through natural chat or voice conversations. Understands questions and responds like a human assistant.
  • AI-Powered Appointment Scheduling – Visitors can check availability, book, reschedule, or cancel appointments directly through chat or voice interaction.
  • Multilingual & Region-Aware – Supports 15+ languages and regions, including English, Simplified/Traditional Chinese, Japanese, Korean, Spanish, and more.
  • Automatic Lead Capture – Every interaction is logged with full conversation history or summary, timestamps, and contact info to help you capture more leads effortlessly.
  • Fully Customizable Assistant – Personalize the assistant’s tone, language, prompts, and FAQs. Optional email alerts and smart settings keep you in control.

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📖 How to Use

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1. Getting Started - Add AI Receptionist to Your Project

You can add AI Receptionist when creating a project or at any time afterward.

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Add Through Chat

  • When creating a new project, simply describe your needs in the prompt. For example:
    • “Set up an online booking system for easy event planning”
    • “Add a smart chat and voice assistant to my website”
    • “Create an AI receptionist that can answer product questions and help schedule demos”
  • For existing projects, you can activate AI Receptionist anytime by chatting with Readdy:
    • “Add a customer service assistant to this site”
    • “Can you help me set up appointment scheduling?”
    • “Enable the AI chat and voice assistant for this project”

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Add Through Connects

Alternatively, you can also add AI Receptionist from the navigation bar:
  • Click Connects in the top navigation bar.
  • Find AI Receptionist in the Connects panel and click Connect. This will send “Add AI Receptionist to my project” to the chat and begin the setup process.
Click "Connects" in the top navigation bar
Once Readdy adds the assistant to your project, you’ll receive a confirmation message with a shortcut to its settings:
AI Receptionist configuration buttons shown in a chat message

AI Receptionist Settings: Open the settings shortcut to customize the assistant’s prompt, language, FAQs, and appointment notifications.

You can customize the assistant immediately or return to its settings later. Before accepting bookings, configure your availability on the Appointments page.

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View Connection Status and Usage

You can view your AI Receptionist connection status and usage from the top navigation bar: Click the AI Receptionist button at the top of the page.
View AI Receptionist connection status and usage
Even without manual setup, Readdy will auto-generate a smart assistant based on your project type and content. Configuration is optional, but helps fine-tune the experience for your visitors.

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📅 Appointments - Manage Your Bookings with Ease

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Setup Calendar and Availability

Set up calendar availability for AI Receptionist appointments

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Set Your Availability

  • Availability
    By default, your working hours are set to Monday to Friday, 9:00 AM – 5:00 PM.
    You can adjust this by clicking on the calendar interface to add or remove time blocks.
    Make sure your business hours are aligned across Website, Global Prompt, and Availability settings to avoid confusion and booking errors.
  • Timezone Display
    Your calendar will automatically use your browser’s timezone.

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Appointment Minimum Duration

Set the minimum duration for each appointment session.
  • Default setting: 1 hour
  • You can enter a number and choose the time unit: Minute, Hour, or Day.
  • Only whole numbers are allowed.
  • The duration you set must fit within your available time slots.

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Minimum Advance Booking Period (Optional)

This setting controls how far in advance users must book an appointment.
  • Default: Disabled.
    • When disabled, no restrictions are applied.
    • When enabled, you can enter a value and choose the unit: Minute, Hour, or Day.
Only whole numbers are allowed.

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🧲 Leads – Capturing Opportunities from Every Interaction

Leads are automatically generated records of visitors who interacted with your AI Receptionist—whether through chat or voice. Even if a visitor didn’t book an appointment, their inquiry, conversation, or intent is captured as a Lead.
Think of Leads as the top of your sales funnel—every conversation is a potential business opportunity.
Leads help you identify visitors who showed interest in your services but didn’t convert right away. These interactions can be invaluable for follow-ups, marketing, and sales.
AI Receptionist leads list

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Leads Table Overview

The Leads section is displayed in a table format, where each row represents one visitor interaction. The table includes the following columns: Click on any row in the Leads table to open a detail panel on the right side of the screen. This panel includes:
  • All available metadata (record time, status, channel, etc.)
  • For chat leads: full chat history is displayed
  • For voice leads: a concise summary of the conversation is shown
Chat-based leads do not include a summary, but you can view the entire chat transcript to understand the visitor’s intent.

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Tips for Using Leads Effectively

  • Regularly reviewing New and Ended leads to spot high-potential contacts
  • Use the Summary or History to quickly assess the value of conversations
  • Follow up with leads that didn’t convert—many may still be interested

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Monitoring Usage

At the top of the Leads page, you can easily track your current usage:
  • Voice: remaining minutes / total minutes
  • Chat: remaining chats / total chats
This gives you a quick overview of how much quota is left in your current billing cycle.
If either voice or chat usage reaches the plan limit, a warning message will appear to alert you before service is interrupted.
AI Receptionist usage limit warning

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⚙️ Settings – Customize Your AI Receptionist

The Settings page allows you to configure how your AI Receptionist behaves and communicates with your website visitors. These settings help tailor the assistant’s tone, language, and knowledge base to better serve your business needs.
AI Receptionist settings

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🧠 Global Prompt

The Global Prompt is the instruction set given to your AI Receptionist. It defines what the assistant should do, how it should behave, and includes important context such as:
  • Your business background
  • Website-specific information
  • Any special instructions or tone of voice
When you add AI Receptionist to your project, Readdy automatically generates a default prompt based on your website content and setup. You can manually edit the prompt anytime to fine-tune how the assistant responds.

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🌐 Language

When you first enable AI Receptionist, a default language is selected based on your website content and goals. However, you can manually change the language at any time from the dropdown menu.
You don’t need to worry too much about language preferences. AI Receptionist will automatically respond in the visitor’s language based on how they initiate the conversation.

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❓ FAQs

The FAQs section allows you to provide additional context to your AI Receptionist by adding frequently asked questions and their answers.
  • These FAQs enhance the Global Prompt and help the assistant handle common visitor inquiries more accurately.
  • You can manually add up to 10 FAQ entries.
Use Case: Add questions like “What are your business hours?” or “Do you offer international shipping?” to ensure quick, accurate responses.

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⚠️ Keep Your Business Hour Consistent

To ensure AI Receptionist provides accurate information and improves appointment success rates, please make sure your business hours are consistent across the following places in your project:
  1. Website content – if business hours are shown publicly on your site
  2. Calendar Availability settings – where actual bookable time slots are configured
  3. Global Prompt – if you’ve informed the AI about your hours here
  4. FAQs - if your business hours are mentioned in any frequently asked questions
Inconsistent settings may cause the AI to give conflicting information or reduce the chances of successful bookings.

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📬 New Appointment Notification

This toggle allows you to control whether you want to receive email notifications when a new appointment is booked through AI Receptionist.
  • Notifications are sent to the email address registered with your Readdy account.
  • You can enable or disable this feature manually in the Settings panel.
Stay informed: Keep this enabled to never miss a new lead or booking.

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📊 Usage Tiers & Limits

Chats Count
  • A “chat” refers to one interaction where the user sends a message and AI Receptionist responds or takes an action.
  • Most chat sessions typically consist of 2–3 messages.
Usage Limitation
  • When your subscription’s voice minutes or chat limits are reached, AI Receptionist will stop operating on your website.
  • Please monitor your usage and email notifications to avoid interruptions.
  • Usage limits reset with each subscription cycle.
  • All published projects under the same account share the same usage quota.

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Need Help?

If this guide doesn’t resolve your issue, contact us at hi@readdy.ai or use the live chat in the top‑right corner of Readdy. We’re here to help!