> ## Documentation Index
> Fetch the complete documentation index at: https://docs.readdy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting a Request ID

> Learn how to obtain a request ID for troubleshooting and getting technical support for your Readdy issues

Something's not working while building your page? No worries — follow this quick guide to help us fix it faster.

<Note>
  For issues unrelated to subscription or other feature-related questions or suggestions, feel free to contact us at [hi@readdy.ai](mailto:hi@readdy.ai).
</Note>

Please select the option that applies to your situation and follow the appropriate steps accordingly.

## How to Copy the Request ID

<Steps>
  <Step title="Select the Latest Version">
    Navigate to your project's version history and locate the most recent version.
  </Step>

  <Step title="Copy the Log">
    Click **Copy Log** as shown in the screenshot below.

    <Frame>
      <img src="https://mintcdn.com/readdy/nqmPdjxjPI7bzvIQ/images/copy-log-2.png?fit=max&auto=format&n=nqmPdjxjPI7bzvIQ&q=85&s=07a31c88d4ca8c5f336f2f801bf32e2a" width="2270" height="1470" data-path="images/copy-log-2.png" />
    </Frame>
  </Step>

  <Step title="Submit to Support">
    Paste the copied information (Request ID) into the feedback form when contacting support.
  </Step>
</Steps>

## How to Copy the Request ID (For Non-Next.js Projects)

<Steps>
  <Step title="Select the Latest Version">
    Navigate to the most recent version in your project history.
  </Step>

  <Step title="Trigger Error Message">
    Click four times to trigger the error message.

    <Frame>
      <img src="https://mintcdn.com/readdy/nqmPdjxjPI7bzvIQ/images/copy-log-1-click.png?fit=max&auto=format&n=nqmPdjxjPI7bzvIQ&q=85&s=cfbd4ac0a435ca18946d8111ec29d547" width="1754" height="1290" data-path="images/copy-log-1-click.png" />
    </Frame>
  </Step>

  <Step title="Copy the ID">
    Copy the ID that appears and paste it into the feedback form.

    <Frame>
      <img src="https://mintcdn.com/readdy/nqmPdjxjPI7bzvIQ/images/copy-log-1-copy.png?fit=max&auto=format&n=nqmPdjxjPI7bzvIQ&q=85&s=7420106ef233a5eb947df798ed417fef" width="1870" height="862" data-path="images/copy-log-1-copy.png" />
    </Frame>
  </Step>
</Steps>

## Alternative Solution: Delete Problematic Version

If you need to continue working while we resolve the issue:

<Accordion title="How to Delete the Error Version and Return to Working Version">
  1. **Locate the problematic version**: Find it in the right-side chat panel
  2. **Delete the error version**: Click the delete button for that version

  <Warning>
    You can only delete the last conversation at a time. Multiple versions need to be deleted one by one.
    Version deletion cannot be undone. Please confirm the version is truly problematic before deleting.
  </Warning>

  <Frame>
    <img src="https://mintcdn.com/readdy/nqmPdjxjPI7bzvIQ/images/delete-version.png?fit=max&auto=format&n=nqmPdjxjPI7bzvIQ&q=85&s=8377e935cf2c1055ac9e51c7fc36eff7" width="3264" height="2046" data-path="images/delete-version.png" />
  </Frame>

  3. **Automatic rollback**: The system will automatically revert to the previous working version
  4. **Continue development**: Resume editing from the stable version

  This allows you to remove the problematic version and continue your work without interruption.
</Accordion>

## Need Additional Help?

If you're still experiencing issues or need further assistance, don't hesitate to reach out to us at [hi@readdy.ai](mailto:hi@readdy.ai). Include your Request ID in your message for faster troubleshooting.